Sometimes, you may encounter issues with your HOA manager because of simple misunderstandings you can fix through proper communication. However, deeper problems are usually at play. The following are signs it may be time to find a new HOA manager. Sometimes, this may be an important decision to make even if your association should pay a termination fee.
The Manager Doesn’t Understand the Vision of the HOA
A great HOA manager appreciates the HOA’s vision and knows what to do to help the HOA succeed. They know the importance of empowering residents and board members to ensure the viability of the HOA.
HOA managers can assist the board in areas such as maintenance, violation enforcement, and capital improvement concerns. They can bring insights and value that your HOA board cannot. But if an HOA manager doesn’t understand and share your community’s vision and needs, you may need to consider finding a new manager. Get in touch with a reputable management company as soon as possible.
They are Not an Effective Communicator
Effective communication is key to a successful relationship. If the HOA manager does not respond to emails or phone calls promptly, this can indicate unreliability. Board members have busy schedules and they won’t have time to follow up with the manager. An HOA manager is supposed to save the board time and stress rather than making their life tougher. A reliable HOA manager knows the importance of communication and must deal with issues promptly.
They Cannot Get the Job Done
If your HOA manager is trying to handle more tasks than they handle, this can mean they are over their head. They may belong to an understaffed company or a company whose employees lack the necessary experience, knowledge, and expertise. Perhaps the HOA management company your association is currently working with is a startup or has lost its key employee and has not replaced this person. No matter the case, your association deserves to have a manager who can get the job done.
They Don’t Practice Financial Transparency
An HOA manager is responsible for stewarding the funds of your association. They must offer the board accurate financial statements that have recordings of all the HOA’s expenses. They should give accurate and comprehensive financial documents. But if your current manager is doing otherwise, it may be time to find a replacement. Your association needs a manager who is transparent with the funds of the HOA, making sure dues paid by your stakeholders are appropriately accounted for.